Previous incidents

May 2025
May 29, 2025
1 incident

API is down

Downtime

Resolved May 29, 2025 at 2:45pm UTC

API recovered.

1 previous update
May 21, 2025
1 incident

API is down

Downtime

Resolved May 21, 2025 at 1:50pm UTC

API recovered.

1 previous update
May 19, 2025
1 incident

API and Email Delivery Service are down

Downtime

Resolved May 19, 2025 at 9:55pm UTC

Email Delivery Service recovered.

3 previous updates
May 16, 2025
1 incident

API is down

Downtime

Resolved May 16, 2025 at 12:11pm UTC

API recovered.

5 previous updates
May 15, 2025
1 incident

Some services are down

Downtime

Resolved May 15, 2025 at 11:41am UTC

The deployment issue has been resolved, and all services are now operating normally. Thank you for your patience and support.

2 previous updates
May 14, 2025
1 incident

Email Delivery Service is down

Downtime

Resolved May 14, 2025 at 10:08pm UTC

Email Delivery Service recovered.

1 previous update
May 09, 2025
1 incident

API is down

Downtime

Resolved May 9, 2025 at 9:12am UTC

API recovered.

3 previous updates
May 07, 2025
1 incident

API is down

Downtime

Resolved May 7, 2025 at 2:54pm UTC

API recovered.

3 previous updates
May 03, 2025
1 incident

API is down

Downtime

Resolved May 3, 2025 at 9:37am UTC

API recovered.

5 previous updates
April 2025
Apr 30, 2025
1 incident

Investigating Performance Issues

Degraded

Resolved Apr 30, 2025 at 9:30am UTC

We have identified the cause of the intermittent timeouts and degraded response times as an internal networking issue within our cloud service provider. We've successfully rerouted traffic, and all systems are now fully operational.

We're currently working with our provider and researching solutions to prevent similar occurrences in the future.

Thank you for your patience and understanding during this incident.

1 previous update
March 2025
Mar 28, 2025
1 incident

API is down

Downtime

Resolved Mar 28, 2025 at 12:49pm UTC

API recovered.

1 previous update
Mar 26, 2025
1 incident

API and Analytics Service are down

Downtime

Resolved Mar 26, 2025 at 11:26pm UTC

Analytics Service recovered.

3 previous updates
Mar 17, 2025
1 incident

API and Email Delivery Service are down

Downtime

Resolved Mar 17, 2025 at 12:07pm UTC

📢 Note on SMS Delivery Service Outage

Our 3rd-party email provider experienced an outage on their EU SMTP servers, but this did not impact our customers, as we do not use their SMTP service.

However, since we forward their status updates to our status page, this automatically created an outage record. No action was required on our end.

All systems remain fully operational. ✅

6 previous updates