Previous incidents
Issue with User Registrations
Resolved Jan 14, 2024 at 5:00pm UTC
We recently identified a critical issue in our registration process where approximately 70% of new registrations were encountering an error, leading to the creation of incorrectly configured accounts. This issue was a top priority for our team, and we're pleased to announce that it has been fully resolved.
Action Taken
Our technical team worked diligently to identify and rectify the root cause of this problem. We have implemented necessary fixes to ensure that the registration process...
Scheduled Exports is down
Resolved Jan 5, 2024 at 1:15pm UTC
Scheduled Exports recovered.
1 previous update
Email Delivery Service is down
Resolved Jan 4, 2024 at 1:57am UTC
Email Delivery Service recovered.
1 previous update
API and Email Delivery Service are down
Resolved Jan 3, 2024 at 1:47pm UTC
API recovered.
3 previous updates
Email Delivery Service is down
Resolved Dec 29, 2023 at 12:29pm UTC
Email Delivery Service recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 22, 2023 at 11:46pm UTC
Scheduled Exports recovered.
11 previous updates
Scheduled Exports is down
Resolved Dec 20, 2023 at 5:23pm UTC
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 18, 2023 at 6:43pm UTC
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 14, 2023 at 9:57am UTC
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 8, 2023 at 5:35pm UTC
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 6, 2023 at 4:38pm UTC
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 1, 2023 at 11:08am UTC
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Nov 29, 2023 at 1:03pm UTC
Scheduled Exports recovered.
1 previous update
API is down
Resolved Nov 21, 2023 at 5:38pm UTC
API recovered.
1 previous update
API and Scheduled Exports are down
Resolved Nov 20, 2023 at 1:15pm UTC
We are pleased to announce that the issues affecting our API services have been resolved and all services have been successfully restarted. The downtime was caused by a misconfiguration in a customer's Customer Data Platform (CDP) system, which resulted in an overwhelming number of requests to our database, akin to a DDoS attack.
We have worked diligently to address this and have implemented additional safeguards to prevent similar incidents in the future. We apologize for any inconvenienc...
5 previous updates
Scheduled Exports is down
Resolved Nov 15, 2023 at 8:45pm UTC
Scheduled Exports recovered.
3 previous updates
API is down
Resolved Nov 14, 2023 at 4:44pm UTC
API recovered.
1 previous update
API is down
Resolved Nov 10, 2023 at 3:59pm UTC
API recovered.
1 previous update
API and Analytics Service are down
Resolved Nov 9, 2023 at 7:55pm UTC
API recovered.
7 previous updates
Email Delivery Service is down
Resolved Nov 1, 2023 at 2:36am UTC
Email Delivery Service recovered.
1 previous update