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Downtime

API and Scheduled Exports are down

Nov 20, 2023 at 12:41pm UTC
Affected services
API

Resolved
Nov 20, 2023 at 01:15pm UTC

We are pleased to announce that the issues affecting our API services have been resolved and all services have been successfully restarted. The downtime was caused by a misconfiguration in a customer's Customer Data Platform (CDP) system, which resulted in an overwhelming number of requests to our database, akin to a DDoS attack.

We have worked diligently to address this and have implemented additional safeguards to prevent similar incidents in the future. We apologize for any inconvenience caused and thank you for your patience during this time.

Our services are now fully operational. Please feel free to reach out if you encounter any further issues.

Updated
Nov 20, 2023 at 12:57pm UTC

Scheduled Exports recovered.

Updated
Nov 20, 2023 at 12:56pm UTC

Scheduled Exports went down.

Updated
Nov 20, 2023 at 12:47pm UTC

Scheduled Exports recovered.

Updated
Nov 20, 2023 at 12:46pm UTC

Scheduled Exports went down.

Created
Nov 20, 2023 at 12:41pm UTC

Our API services are currently unavailable due to an unexpected high volume of requests. We are actively working to resolve this issue and restore services as soon as possible. We apologize for the inconvenience and appreciate your patience.

Updates will be provided as they become available.