Previous incidents
Email Delivery Service is down
Resolved Nov 29, 2025 at 10:15am UTC
Email Delivery Service recovered.
1 previous update
Email Delivery Service is down
Resolved Nov 28, 2025 at 7:00pm UTC
Email Delivery Service recovered.
5 previous updates
Email Delivery Service is down
Resolved Nov 27, 2025 at 11:12am UTC
Email Delivery Service recovered.
1 previous update
Global Cloudflare Outage Affecting Our Services
Resolved Nov 18, 2025 at 3:25pm UTC
According to Cloudflare’s latest status update, the global outage has been fully resolved. Our services are operating normally again. Thank you for your patience.
1 previous update
API and Analytics Service are down
Resolved Nov 18, 2025 at 12:36pm UTC
Analytics Service recovered.
6 previous updates
Analytics Service is down
Resolved Nov 11, 2025 at 5:15pm UTC
Analytics Service recovered.
1 previous update
API and Zonal POS are down
Resolved Nov 3, 2025 at 4:08pm UTC
The deployment is now stable again — all systems are operational. We sincerely apologize for the recent outages and the disruption they caused.
To prevent similar issues in the future, we’re implementing structural improvements to increase platform stability, including separating client and API services.
Thank you for your patience and understanding.
7 previous updates
Email Delivery Service, Analytics Service, and 1 other service are down
Resolved Oct 29, 2025 at 10:12am UTC
Email Delivery Service recovered.
5 previous updates
API is down
Resolved Oct 25, 2025 at 9:01am UTC
API recovered.
1 previous update
Email Delivery Service and SMS Delivery Service are down
Resolved Oct 24, 2025 at 3:45pm UTC
Email Delivery Service recovered.
5 previous updates
API and Zonal POS are down
Resolved Oct 23, 2025 at 5:40pm UTC
API recovered.
15 previous updates
Service Outage Due to Configuration Issue
Resolved Oct 23, 2025 at 3:15pm UTC
We are happy to confirm that the outage caused by a service misconfiguration has been fully resolved. Our engineering team has successfully implemented the fix, and full functionality has been restored across all previously affected parts of our service.
1 previous update
API is down
Resolved Oct 21, 2025 at 4:41pm UTC
API recovered.
3 previous updates
We’re seeing intermittent timeouts in the API and are investigating the cause.
Resolved Oct 21, 2025 at 7:35am UTC
The issue was resolved after restarting our event store database, which had started lagging. Systems are stable now, and we’re monitoring closely while investigating the underlying cause.
1 previous update
Analytics Service is down
Resolved Sep 22, 2025 at 1:41pm UTC
Analytics Service recovered.
1 previous update
API and Zonal POS are down
Resolved Sep 15, 2025 at 8:24am UTC
Zonal POS recovered.
3 previous updates
Email Delivery Service is down
Resolved Sep 12, 2025 at 2:54pm UTC
Email Delivery Service recovered.
5 previous updates
Email Delivery Service is down
Resolved Sep 1, 2025 at 5:00pm UTC
Email Delivery Service recovered.
1 previous update