Previous incidents
Email Delivery Service is down
Resolved Sep 30, 2024 at 11:46pm UTC
Email Delivery Service recovered.
1 previous update
API and Analytics Service are down
Resolved Sep 13, 2024 at 10:00am UTC
The API has been stable for the past hour, and timeout issues appear to be resolved. We are continuing to closely monitor the system to ensure everything remains operational.
Thank you for your patience, and we will provide any further updates if necessary.
6 previous updates
API and Analytics Service are down
Resolved Sep 12, 2024 at 1:31pm UTC
API recovered.
10 previous updates
Analytics Service is down
Resolved Sep 11, 2024 at 4:46pm UTC
Analytics Service recovered.
3 previous updates
API Performance Degradation
Resolved Sep 11, 2024 at 9:06am UTC
The issue causing degraded performance with our API has been fully resolved, and all services are back to normal. The root cause was identified as a misconfiguration in the load balancer, which was forwarding requests to nodes that were not ready.
We are now working on a permanent configuration fix to ensure this does not happen again in the future.
Thank you for your patience and understanding during this time. Please feel free to reach out if you experience any further issues.
2 previous updates
API and Analytics Service are down
Resolved Sep 10, 2024 at 4:14pm UTC
API recovered.
7 previous updates
API is down
Resolved Sep 1, 2024 at 7:03am UTC
API recovered.
1 previous update
API is down
Resolved Aug 30, 2024 at 8:37pm UTC
API recovered.
1 previous update
Analytics Service is down
Resolved Aug 29, 2024 at 12:37am UTC
Analytics Service recovered.
3 previous updates
Mobile App API Issue Identified and Resolved
Resolved Aug 26, 2024 at 2:09pm UTC
We have identified the cause of the Mobile App API issues, which was due to a failed whitelabel API node in our infrastructure. The affected node has been restarted and redeployed, and the issue has been resolved. Our team is now investigating the root cause and will implement measures to prevent this from happening in the future. Thank you for your understanding and continued patience.
1 previous update
API is down
Resolved Aug 21, 2024 at 5:18am UTC
API recovered.
1 previous update
Email Delivery Service is down
Resolved Jul 19, 2024 at 12:07pm UTC
Email Delivery Service recovered.
1 previous update
API Response Slowdown
Resolved Jul 17, 2024 at 9:39am UTC
We are pleased to inform you that the slowdown in API responses has been resolved. Our team has optimized several database processes on our platform, which should result in improved performance.
All services are now operating normally, and you may notice a boost in speed. We appreciate your patience and understanding during this time.
Thank you for your continued support.
1 previous update
Email Delivery Service is down
Resolved Jul 11, 2024 at 4:02pm UTC
Email Delivery Service recovered.
1 previous update