Previous incidents

August 2026
Aug 11, 2026
1 incident

Analytics Production Database are down

Resolved

Resolved Aug 13, 2026 at 4:38pm UTC

Update: The "Analytics Production Database Down" alert was a false alarm. No action needed — the database is healthy.

1 previous update
July 2026
Jul 07, 2026
1 incident

API, Web Client Zones, and 1 other service are down

Resolved

Resolved Jul 7, 2026 at 6:12am UTC

We've identified and resolved multiple contributing issues behind this incident — starting with a stuck daily backup process, and further compounded by a looping coupon codes synchronization job, both of which cascaded into very high CPU usage on our primary databases. The core sources of the problem have been identified and fixed, and services are now stable. We'll continue working to optimize these processes to prevent similar downtime going forward. Thank you for your patience throughout t...

8 previous updates
June 2026
Jun 18, 2026
1 incident

Email Delivery Service is down

Resolved

Resolved Jun 18, 2026 at 10:18am UTC

Email Delivery Service recovered.

1 previous update
Jun 16, 2026
1 incident

Email Delivery Service is down

Resolved

Resolved Jun 16, 2026 at 5:38pm UTC

Email Delivery Service recovered.

1 previous update
Jun 04, 2026
1 incident

Email Delivery Service is down

Resolved

Resolved Jun 4, 2026 at 8:54pm UTC

Email Delivery Service recovered.

1 previous update