Previous incidents

Email Delivery Service recovered.

SMS Delivery Service recovered.

Web Client Zones recovered.

Email Delivery Service recovered.

API recovered.

Email Delivery Service recovered.

We experienced a sudden traffic spike of roughly 100x above normal levels within a very short period. Our autoscaling did not react quickly enough to absorb the increase, which led to temporary service degradation. We are now reviewing the incident and evaluating improvements to better handle these sharp spikes in the future.

Email Delivery Service recovered.

Update — Elevated response times (~60s)
We’ve been mitigating elevated response times (up to ~60 seconds) affecting some requests.

This was triggered by a very short burst where incoming traffic peaked at roughly 10× normal levels. Our autoscaling did not react quickly enough because scaling signals were not interpreted correctly under the spike conditions. Within ~30 seconds of the peak, we initiated a manual scale-up to stabilize capacity.

The updated autoscaling configuration is now in p...

Email Delivery Service recovered.

Zonal POS recovered.

Zonal POS recovered.

API recovered.

Zonal POS recovered.